Privacy Policy
Last updated: March 25, 2026
Rahaf ("we", "our", or "us") operates the Rahaf mobile application and website (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
1. Information We Collect
Personal Information
When you register for an account or use our Service, we may collect:
- Full name
- Email address
- Phone number
- Physical address and location data
- Payment information
Healthcare Service Data
When you submit service requests, we collect:
- Type of healthcare service requested
- Description of the medical need
- Preferred service location
- Appointment scheduling information
- Patient file entries (if voluntarily provided)
Automatically Collected Information
- Device type and operating system
- Push notification tokens
- App usage analytics
- IP address
2. How We Use Your Information
We use the collected information to:
- Provide and maintain our healthcare services
- Process and manage appointment requests
- Match you with licensed healthcare providers
- Facilitate communication between patients and providers
- Send push notifications about status updates and appointments
- Process payments and apply promotional discounts
- Improve our Service
- Comply with legal obligations
3. Information Sharing
We may share your information with:
- Healthcare Providers: Your details are shared with the assigned doctor, nurse, or specialist.
- Payment Processors: Payment data is shared with our payment partners.
- Legal Authorities: When required by law.
We do not sell your personal information to third parties.
4. Real-Time Communication
- Chat: Messages are stored to maintain service history.
- Voice & Video Calls: Call metadata is stored, but content is not recorded.
- Push Notifications: Via Firebase Cloud Messaging. You can disable them in device settings.
5. Data Security
- Encrypted data transmission (HTTPS/TLS)
- Secure API authentication using tokens
- Access controls limiting data access
- Regular security assessments
6. Data Retention
We retain your personal information for as long as your account is active. You may request account deletion at any time through the app or at /delete-account.
7. Your Rights
- Access your personal information
- Request correction of inaccurate data
- Request account and data deletion
- Opt out of promotional notifications
- Withdraw consent for data processing
8. Children's Privacy
Our Service is not intended for individuals under 18. We do not knowingly collect data from children.
9. Third-Party Services
- Firebase (Google): Push notifications
- Agora: Voice and video calling
10. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use constitutes acceptance.
11. Contact Us